Booking Terms and Conditions
Booking Terms and conditions – We suggest these to be read by all attendees.
Upon arrival at Beverley Breakout you may be required to sign a health and safety waiver. Failure to sign this will result in you being unable to play the attraction, and no refund will be offered.
By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all person detailed on the booking that;
- He/she has read these terms and conditions and agrees to them in full;
- He/she is over 18 years of age and where placing an order with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- All information given to us is true and accurate.
The person who signs the booking form or completes the online booking with be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or older at the time of booking. The lead name is responsible for payment of the total booking price.
A booking is made with us when a) you tell us that you would like to accept our quotations; and b) you pay us in full for the booking unless otherwise agreed; and c) we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. If you are heavily intoxicated when you reach the venue you will not, under any circumstances, be allowed to play the game and you will not receive a refund.
When booking the different rooms please make sure you have read and understood the descriptions of the rooms and what they might entail. We accept no responsibility for people who are unable to participate due to the nature/theme/physical demand of a room once a booking has been made.
Please make sure you have read all room details for the experience you are booking.
We allow persons aged 6+ to join in as part of a team. All teams must consist of at least one person over the age of 18 at the time of booking. Furthermore, the lead name on the booking confirms that they shall accept full responsibility for the welfare of all those members of their group who are aged under 18. No exceptions will be made with regards to having teams comprised only of minors and adult participants accompanying any teams which contain youngsters are chargeable at the standard rate and included in the maximum per room. We can arrange a member of staff to assist a group under 18 but there will be a charge for this and is subject to availability. This would need to be booked over the phone or in person. Please contact us for other options.
Changes by you
If you wish to change any part of your booking arrangements after our confirmation of booking has been received, you must inform us no later than 72 hours before your booking. This should be done by the Lead Name. No changes to bookings will be accepted within 72 hours of the game booked and will result in the loss of all money paid. We will make every effort to change bookings when change requests are given with more than 72 hours notice. Where we cannot meet your change requirements and you do not wish to proceed with the original booking we will treat this as a cancellation by you. Should fewer players arrive to participate than were booked in no refunds or credits will be made for any amount paid for their place.
If you cancel
If you decide to cancel your booking you must notify us in writing. All of our bookings are non-refundable. Should fewer players arrive to participate than were booked in no refunds or credits will be made for any amount paid for their place.
If we change or cancel
If we have to make a change or cancel a booking, we will tell you as soon as possible and you can chose to either receive a full refund of all monies paid or accept and offer of an alternative booking time.
Please bear in mind that you are responsible for your safety. We are not responsible for any accidents which occur in the building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on the property which are the result of items of property which you have broken and/or left in a way in which injury can result.
You are responsible for your own time keeping. If you do not arrive on time we reserve the right to refuse entry and cancel your booking without refund. Groups must arrive at least five minutes prior to their booked game time.
Beverley Breakout reserve the right to refuse entry to any groups whom are under the influence of alcohol, drugs or any other substances. Beverley Breakout reserve the right to refuse entry at our discretion; any refusal will result in the loss of all money paid and no refund.
The lead name on the booking takes all responsibility for items damaged, stolen or lost during a booking. Every lost or damaged item must be paid for and will be charged to the lead name on the booking.
Booking Terms and Conditions : ‘The Challenge’
T&C’s The Challenge
When booking ‘The Challenge’ you must make sure that nobody in your team has completed the room before either ‘actually’ or ‘virtually.’
Any member found to have taken part in solving the room before will mean that ‘The Challenge’ will become void. The team/players can still take part but will not be receiving any money back for completion of the room under the challenge conditions.
The clock must be stopped before it reaches 00:00 and the game completed in its entirety. Including exiting the room if this is so required. The Games Master’s decision is final as to whether the challenge was a success.
For the challenge, clues will have to be asked for directly for us to know that a clue was definitely required. This will be ‘Games Master please give us a clue.’
Any clues given other that via this method will not count.
We will give clues according to where you are. For example, we will not give a first hint if we know you are beyond that, equally if you haven’t started on a particular puzzle but we know that’s where you should be, we will give you the clue to point you in the right direction, not a clue to solve it.
All winning teams of the challenge will be paid their money to one team member, how they receive it will be at the owner’s discretion, this may be cash. If this is something you don’t want, then it would be advised to not select this option of play.
The rooms are totally achievable without hints and certainly with only a few hints.
All gift voucher purchases are non-refundable.
All vouchers are valid for a period of 12 months and games must be played within this 12 month time limit.
We offer a further 6 month extension on gift vouchers for a fee of £20.00 which will validate a gift voucher for 18 months in total from the purchase date. Extensions must be requested in writing and paid for before the extension will be validated.
Gift vouchers have no cash value and Beverley Breakout accepts no responsibility for lost or stolen vouchers.
Gift vouchers must be handed to the reception staff on the day of your event to redeem against your booking. No entry to the games will be permitted without the voucher (except in the case of digital vouchers which are redeemed automatically online when booking).